Politique de remboursement
Return & Refund Policy
At Care My Beauty, we want you to shop with confidence. If you are not fully satisfied with your purchase, please review our return and refund policy below.
Returns
Our return policy lasts 30 days from the date of delivery. If more than 30 days have passed since you received your order, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Certain items cannot be returned. These include:
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Gift cards
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Downloadable software products
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Some health and personal care items
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Perishable goods such as food, flowers, newspapers, or magazines
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Hazardous materials, flammable liquids, or gases
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Intimate or sanitary products
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable)
In some situations, only partial refunds may be granted, such as:
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Items that show obvious signs of use
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Items that are damaged or missing parts not due to our error
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Items returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email confirming that we have received your returned item. We will also notify you whether your refund has been approved or rejected.
If approved, your refund will be processed and automatically applied to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet:
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First check your bank account again.
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Then contact your credit card company, as it may take some time before your refund is officially posted.
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Next contact your bank, as processing times may vary.
If you have done all of this and still have not received your refund, please contact us at support@caremybeauty.com.
Sale Items
Only regular-priced items may be refunded. Unfortunately, sale or promotional items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us through our store.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you may receive a store credit equal to the value of the returned item.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
Return Shipping
To return your product, please contact our support team through our website to receive return instructions.
Customers are responsible for return shipping costs, and these costs are non-refundable. If a refund is issued, the cost of return shipping may be deducted from your refund.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.